Embrace Transformation:

Your All-In-One Solution for Dealership Success

Analysis
Analysis

Training Academy

Welcome to the VISPERIO Training Academy, your destination for professional Service Advisor and Service Manager development. We offer 1:1 live training sessions, on-demand support, and a complete suite of training materials including over 100 videos,  workbooks and interactive quizzes. Our Ultimate 90-Day Journal promotes daily accountability and positive habits.  The VISPERIO training manual offers in-dept insights from decades of industry experience.

As a bonus, enjoy exclusive access to thought leaders’ insights curated by Leaderpass.

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Onboarding
Onboarding
Process Improvement
Process Improvements

Analysis

Discover “The Pulse,” our analysis service, for key insights using data analytics, a 1:1 employee survey, and decades of fixed ops expertise. Make well-informed decisions based on analysis of the following: repair orders, unproductive time studies, parts invoices, pricing strategies, pay plans, large equipment ROI, factory reimbursement rates, grid utilization, retail pricing opportunities, and repair order architecture.

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Training
Academy
Training Academy
Customer Retention

Process improvement

Experience our Vision-Process-People approach. We partner closely with your team to craft solutions that address inefficiencies in areas like sales, production, scheduling, inventory management, BDC, client experience and expense control. Our approach provides daily accountability measures, monitoring systems for identified KPIs and comparison with industry benchmarks.

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Analysis
Analysis
Forecasting

Customer Retention

Our customer retention program is designed to boost Customer Lifetime Value (CLV).  It will enhance the entire customer journey through streamlined scheduling, improved communication, refined sales to service processes, enhanced follow-up procedures and introduce vehicle maintenance packages. We also assess your customer-facing technology, evaluating the ease of customer engagement across platforms including your website and social media. We place emphasis on employee customer relations training, empowering your team to deliver exceptional service which builds trust and customer loyalty.

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Process Improvement
Process Improvements
Training
Academy
Training Academy

Onboarding

A robust onboarding process is crucial, yet many dealerships lack an effective process. Effective onboarding can increase new employee retention by 82% and make employees 18 times more committed to their employer. We’ll help design a comprehensive onboarding experience that surpasses typical orientations. Our solution includes Pre-Onboarding, First-Day Orientation, Job Training, Company Culture Insights, Team Integration, Technology Training, Mentorship, Customer Retention Training, Feedback, and Recognition.

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Leadership
Leadership
Onboarding
Onboarding

Leadership

Welcome to our leadership development program, rooted in decades of retail management expertise. Tailored for both seasoned and emerging leaders, it offers personalized sessions and 24/7 access to the VISPERIO Training Academy’s rich resources. Our program equips leaders with a breadth of skills, from effective communication and decision-making to strategic thinking and financial acumen. Our program is designed to empower your leadership team with the tools they need to thrive in today’s competitive market.

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Employee Journey
Employee Journey
Leadership
Leadership

Employee Journey

This initiative will evaluate your current employee lifecycle process from hiring, onboarding, engagement, performance, development, recognition, and transition. Our objective is to create a comprehensive program to reduce turnover, increase productivity, and enhance both employee engagement and client satisfaction. We provide a framework to guide career advancement and promote objective decision-making regarding career progression.

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Forecasting
Employee Journey
Employee Journey

Forecasting

Experience strategic planning tailored to your dealership’s objectives.  Our approach begins with a thorough analysis of historical data, trends, seasonality, current industry dynamics, production capacities, brand benchmarks and staffing levels.  From there we will collaborate to create actionable plans for implementing forecast projections taking into consideration pay plan alignment and strategic communication to motivate and engage your staff.

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Customer Retention

Brands we have worked With

CASE STUDY: Toyota

Developed custom-tailored service advisor training and leadership guidance. Dealership
experienced rapid growth in customer-pay sales, increased fixed absorption above benchmark gross margins, and achieved newfound efficiency in team processes. Revenue increased by over $450,000 in just seven months.

CASE STUDY: Jaguar Land Rover

Through strategic leadership development and training, the dealership experienced significant increases in total parts and labor, customer pay sales, and fixed absorption. Results were achieved through increases in ELR, repair order count, hours per technician, optimizing gross margins, and streamlining team engagement and processes. The team transformed into a high-performing, customer-centric group resulting in an impressive increase of over $1.1 million in revenue within seven months.

CASE STUDY: Ford

Through the implementation of tailored solutions, the dealership witnessed a rapid increase in customer-pay sales, an impressive rise in fixed absorption, substantial improvements in gross margins, and a notable enhancement in team process efficiency. This collaboration resulted in a thriving and highly profitable increase of over $190,000 in just six short months.

Client Stories

Visperio is the benchmark for all your automotive training and growth needs! Their problem-finding and solving skills are amazing! Every project their team has completed for our group has greatly exceeded our expectations!

Adam
Jereme

Our gross profit grew by nearly 50%, and our advisor team finally had a system in place that allowed them to
grow and develop their skill.

Laurie

Free Resource

Master the Art of Time Management and Maximize Your Productivity.

Discover the 10 powerful habits that the top 1% practice daily and elevate your daily leadership with these strategic steps.

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VISPERIO's Fixed Ops Newsletter

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GM’s Guide to Fixed Ops

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5 Laws to EPIC Transformation

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Free Fixed Ops Training Resources

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5 Minute Mindful Mindset

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30 Day Challenge Card

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The Daily 10

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The ELR Killers

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The Essentials

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The Habit Forming Guide

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Top 10 Customer Objections

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Training Roadblocks

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